By placing an order, You confirm that You have read, understood and accepted these following policy.
Returns
We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
However, please kindly note that several types of goods are exempt from being returned: Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via contact@craftkech.com for more information.
Please be informed that you have to pay the return shipping fee.
Note: Our policy may last 14 days from arrival date especially fragile products. If 14 days have gone by since you received the item, unfortunately, we can’t offer you full refund or exchange.
Additional non-returnable items:
- Gift cards
- Consumable products
- Downloadable software products
- Some health and personal care items
IMPORTANT: All of the return items/packages without our acknowledgement will not be acceptable. We will not be able to offer any refund.
To complete the return request, there will be required actions below:
- All of the receipts or proof of purchase need to be available.
- Contact our Customer Support team on contact@craftkech.com to notify us about your return request. A specific return address will be provided. Please DO NOT send your purchase back to the manufacturer.
Kindly be informed that no pre-paid shipping label.
CONTACT US:
71-75 Shelton Street, West End, London WC2H 9JQ United Kingdom
Email @ : contact@craftkech.com
Phone number: +441933839038